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At Paw Partners, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us.
1. Who We Are
Paw Partners is a pet service provider operating in South Africa. We offer booking and communication services through digital platforms such as our website, email, WhatsApp, and phone.
Contact Information:
Email: hello@pawpartners.co.za
Phone/WhatsApp: 066 423 2422
2. Definitions
Personal Information refers to data that identifies you directly or indirectly (e.g., name, contact details).
Processing includes any operation on personal data—collection, storage, use, etc.
Data Subject means you, the individual whose data we handle.
3. What Information We Collect
We may collect: full name, email address, WhatsApp number, address, pet details, service preferences, and messages you send.
We collect this when you contact us, use our booking tool, or engage with our services online.
4. Legal Grounds for Processing
We process your data based on:
• Consent
• Contractual obligations
• Legal requirements
• Legitimate interests (e.g., service improvement)
5. How We Use Your Information
We use your data to:
• Manage appointments and communication
• Provide personalized services
• Improve user experience
• Send updates or service reminders
• Comply with legal duties
6. Cookies and Website Analytics
Our site may use cookies to understand user behavior, save preferences, and improve functionality. You may opt out via browser settings.
7. Sharing Your Information
We do not sell your data. We may share it with service providers (like our booking platform or email systems) who are bound by confidentiality.
8. Data Retention
Your information is retained only as long as necessary. You may request removal unless legal obligations require retention.
9. Your Rights
Under POPIA, you have the right to:
• Access your data
• Correct inaccurate info
• Delete your data
• Object or withdraw consent
• Lodge a complaint with the Information Regulator
10. External Links
We are not responsible for external websites linked on our site. Please review their privacy policies.
11. Children’s Privacy
We do not knowingly collect data from individuals under 18 without verified parental consent.
12. Security Measures
We employ secure storage, restricted access, encryption, and backups to protect your data. However, no online transmission is completely secure.
13. Changes to This Policy
We may occasionally update this policy. Please check this page for the latest version.
14. Contact Us
For questions about this policy or your personal data:
Email: hello@pawpartners.co.za
Phone/WhatsApp: 066 423 2422
